REY | 🤖<p>AI feels like a gold rush, but nobody agrees on where the gold is. 🤷🏻♂️</p><p>The tech world keeps shifting, and honestly? It's exhausting trying to “keep up.” So instead, I’m focusing on building small, scalable tools that actually help people:</p><p>📚 A cross-platform prompt library that’s industry-ready</p><p>☎️ Voice automation flows for IVR/IVA clients</p><p>💻 A versioning system that tests, chains, and even scores prompts</p><p>🕯️Oh, and a ritual-inspired candle biz powered by AI, because why not?</p><p>In my latest post, I share how I’m staying nimble in this chaos and why micro-offerings might be the best move in an unstable AI market.</p><p>If you’re building too (or thinking about it), give this a read. Then drop a comment and share what you’re working on.</p><p>Let’s stop chasing the gold and start making the shovels!</p><p><a href="https://techhub.social/tags/AI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AI</span></a> <a href="https://techhub.social/tags/PromptEngineering" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>PromptEngineering</span></a> <a href="https://techhub.social/tags/AIConsulting" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AIConsulting</span></a> <a href="https://techhub.social/tags/TechCareers" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechCareers</span></a> <a href="https://techhub.social/tags/VoiceAI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>VoiceAI</span></a> <a href="https://techhub.social/tags/IVR" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IVR</span></a> <a href="https://techhub.social/tags/GenerativeAI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GenerativeAI</span></a> <a href="https://techhub.social/tags/LLM" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>LLM</span></a> <a href="https://techhub.social/tags/GPT4" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GPT4</span></a> <a href="https://techhub.social/tags/AIProjects" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AIProjects</span></a> <a href="https://techhub.social/tags/Claude" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Claude</span></a> <a href="https://techhub.social/tags/FreelanceAI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FreelanceAI</span></a> <a href="https://techhub.social/tags/AIInnovation" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AIInnovation</span></a> <a href="https://techhub.social/tags/AItools" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AItools</span></a> <a href="https://techhub.social/tags/Gemini" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Gemini</span></a></p><p><a href="https://www.linkedin.com/pulse/building-while-ground-shifts-how-im-staying-nimble-ai-garcia-jr--owq7c?utm_source=share&utm_medium=member_ios&utm_campaign=share_via" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">linkedin.com/pulse/building-wh</span><span class="invisible">ile-ground-shifts-how-im-staying-nimble-ai-garcia-jr--owq7c?utm_source=share&utm_medium=member_ios&utm_campaign=share_via</span></a></p>
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#ivr
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Greg Glockner<p>If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.</p><p>I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.</p><p>End thread.</p><p> <a href="https://social.seattle.wa.us/tags/phonetreehell" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>phonetreehell</span></a> <a href="https://social.seattle.wa.us/tags/ivr" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ivr</span></a></p>
Greg Glockner<p>Eventually I got an agent and told her that I found a lost credit card. She took the card number and took care of it in only a few seconds, as opposed to the 5 minutes it took me to get a Real Person™. <a href="https://social.seattle.wa.us/tags/phonetreehell" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>phonetreehell</span></a> <a href="https://social.seattle.wa.us/tags/ivr" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ivr</span></a></p>
Greg Glockner<p>Next, I shouted “Agent” and pressed 0 on the keypad. I repeated this maybe a dozen times. It said that it would connect me to an agent but I needed to give the card number. I think I dropped an F-bomb at the computer. 🤬</p><p><a href="https://social.seattle.wa.us/tags/phonetreehell" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>phonetreehell</span></a> <a href="https://social.seattle.wa.us/tags/ivr" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ivr</span></a></p>
Greg Glockner<p>A short thread about phone tree hell.</p><p>On a walk today, I found a lost Citibank credit card. I wanted to call them to report the lost card.</p><p>The automated system first asked me to enter the card number. I refused because it’s not my card. Next, it told me to enter my social security number. Again, I don’t have that info.</p><p><a href="https://social.seattle.wa.us/tags/phonetreehell" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>phonetreehell</span></a> <a href="https://social.seattle.wa.us/tags/ivr" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ivr</span></a></p>
petersuber<p>I just spent way too much time working through the inflexible menu tree of an online pharmacy. Eventually I talked with a helpful human. I agreed to take a survey afterwards in order to give sharp feedback on the automated menu tree. But of course the survey was automated too. It didn't list any options corresponding to my gripes and didn't let me describe my gripes in my own language. </p><p>If you're listening, <a href="https://fediscience.org/tags/ExpressScripts" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ExpressScripts</span></a> (<span class="h-card" translate="no"><a href="https://bird.makeup/users/expressscripts" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>expressscripts</span></a></span>), it was you.</p><p><a href="https://fediscience.org/tags/IVR" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IVR</span></a>, <a href="https://fediscience.org/tags/NamingNames" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>NamingNames</span></a></p>
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