Hiring Librarians<p><strong>Researcher’s Corner: Rethinking the Academic Library Interview</strong></p><p>In this post you’ll find very clear instructions for how to make interviews better – more relevant as well as fairer and kinder. Summer, Elizabeth and Mary Beth use candidate survey interviews to look at how changing long-standing practices in unprecedented times uncovered possibilities for improvements. </p><p>I think you will find the following post very interesting, and if you’d like to read more, see the following citation:</p><p>Krstevska, S., Ellis, E., & Lock, M. B. (2025). The Candidates’ Perspective on the Academic Library Interview Experience during COVID-19 . <em>Library Leadership & Management</em>, 38(3). <a href="https://doi.org/10.5860/llm.v38i3.7592" rel="nofollow noopener" target="_blank">https://doi.org/10.5860/llm.v38i3.7592</a></p> <p>When the world shut down in March 2020, academic libraries had to reimagine not just how we served patrons, but how we hired one another. The long-standing tradition of multi-day, in-person interviews complete with campus tours, group meals, and whirlwind itineraries, was swiftly replaced by something new, and for many, unfamiliar: virtual interviews.</p><p>But how did this seismic shift feel to the people at the center of it, job candidates?</p><p>That’s the question we (Summer Krstevska, Elizabeth Ellis, and Mary Beth Lock) explored in our recent study, <em>The Candidate’s Perspective on the Academic Library Interview Experience during COVID-19</em>, published in<a href="https://llm.corejournals.org/llm/article/view/7592" rel="nofollow noopener" target="_blank"> <em>Library Leadership & Management</em></a>. Our research draws on 137 survey responses from academic librarian job candidates who interviewed between March 2020 and April 2022, offering a rare look at the interview experience from the other side of the (virtual) table.</p><p><strong><strong>Interviewing in Pajama Pants: A Relief or a Red Flag?</strong></strong></p><p>Let’s be clear: the pandemic didn’t just change how we interview. It invited us, well somewhat forced us really, to rethink why we do interviews the way we do. What purpose does a full-day campus tour serve when many of us, during the pandemic and even now, post pandemic, work hybrid schedules anyway? Is a candidate’s ability to perform a 50-minute presentation on short notice, answer interview questions off the cuff, and withstand a long and rigorous day of meet and greets really a proxy for job fit?</p><p>For many candidates, virtual interviews were a welcome change. The majority of our respondents preferred virtual formats, even beyond pandemic times. Reasons included lower stress, more control over environment, better accommodations for health and caregiving needs, and even better performance thanks to getting interview questions in advance.</p><p>One person summed it up perfectly:</p><p><em>“Virtual interviewing is wonderful and I hope it stays. It is so much easier to just take one day off rather than 2-3 for traveling.”</em></p><p>Another commented:</p><p><em>“I liked that completing the interview virtually allowed me time to actually take a break in privacy between meetings, which is difficult during in-person, on-campus interviews.”</em></p><p>In short, the virtual interview wasn’t just a substitute. It was, for many, better.</p><p><strong><strong>It’s Not the Modality—It’s the Design</strong></strong></p><p>That said, not everything about virtual interviewing was golden. While 71% of respondents said they left their interview with a strong understanding of the position and institution, nearly a third did not. And when we dug deeper, we found that it wasn’t whether the interview was virtual or in-person that made the difference. It was how the interview was designed.</p><p>Candidates who received interview questions and a detailed itinerary in advance were more likely to say they understood the role and the institution. Those who had input on logistics such as interview day and time, as well as ADA accommodations, had a more positive interview experience overall.</p><p>By contrast, rushed interviews, unclear expectations, and lack of context created confusion, and sometimes even distrust. Candidates were left wondering why their presentations were recorded, or why they weren’t introduced to anyone outside the library. The “why” behind the logistics mattered, and when it was absent, so was the sense of connection.</p><p><strong><strong>Design with Humans in Mind</strong></strong></p><p>So what does candidate-centered design look like in action? It’s not rocket science—or even budget-intensive. Here’s what our respondents told us they appreciated most:</p><ul><li>Receiving interview questions in advance</li><li>Breaks built into the schedule</li><li>Being asked for input on date, time, and accommodations</li><li>Clear communication about who they’d be meeting and why</li><li>Not being recorded without consent (we heard this <em>a lot</em>)</li></ul><p>And perhaps most importantly: recognizing that interviews are emotionally and physically taxing, even over Zoom. One respondent shared:</p><p>“I would have liked to have been offered a hotel room or some other non-home, non-current work third space for extended virtual interviews in the finalist round.”</p><p>The takeaway? Interview design should not be built around convenience for the committee. It should be built around the candidate experience. That’s not just kinder—it’s smarter hiring.</p><p><strong><strong>We Can Do Better—And Candidates Know It</strong></strong></p><p>We’re not saying every academic library should eliminate on-campus interviews. But we are saying we can be more intentional. Virtual interviews aren’t just a pandemic workaround, they’re an equity tool, a candidate-centered design opportunity, and a chance to rethink outdated norms.</p><p>Our study highlights the gap between tradition and transformation in academic library hiring. And the voices of our respondents remind us that, in a field that values access and inclusion, we owe it to job candidates to build interview experiences that reflect those values, too.</p><p>Because the question isn’t whether virtual interviews are here to stay. It’s whether we’re willing to build processes that work better, for everyone.</p> <p><strong>Summer Krstevska </strong>is the Business, Economics & Data Access Librarian at Wake Forest University, where she supports business school students as well as entrepreneurship minors, and the economics program. She is currently teaching her for-credit business research course for entrepreneurs on-campus & abroad. She holds a masters in library and information science from Simmons University.</p><p></p> <p><strong>Elizabeth Ellis</strong> is an Instruction Librarian at the Z. Smith Reynolds Library at Wake Forest University. Elizabeth develops and teaches credit-bearing information literacy courses at Wake Forest University, including Research After Wake, Critical Information Literacy, and a FYS on Banned Books. Elizabeth is very involved with the North Carolina Library Association and loves telling library stories to anyone who will listen. 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