The £21M Monzo fine is a wake-up call for financial services.

It's not about stifling innovation, but understanding that robust compliance and smart engineering are essential for growth and trust.

In this article, our Managing Director of UK & Ireland and Head of European Financial Services Practice Rav Hayer breaks down the key lessons for a more resilient financial future: https://ter.li/eb0ml4

https://www.europesays.com/2076816/ Monzo makes major change affecting millions of customers | Personal Finance | Finance #AndySacre. #BankTransferCancellation #business #monzo #PersonalFinance(section) #UndoPaymentsFeature

I had to close my bank account. It was a digital-only bank with many security features; one of which was a text service.

I have been trying to change my phone number with them since about August. "Well, what's the problem? Go into the app, change the number, confirm with a password. S'not hard, Book."

Oh, the audacity of ignorance. Yeah, I tried that, frendos. Nada. I tried speaking to support. Bots and games of telephone tag later, I finally get to someone who explained to me in detail how to change a phone number in the app. Which I recorded/videoed because they won't believe me.

Uploaded to a throwaway YouTube account, I sent the vid and a complaint to the bank. Two months later, I get a reply. "We apologise, here's £30 for your trouble," yadda yadda. Still not phone number change. It's becoming Faustian.

So, I switched from a digital bank to a legacy bank. Bricks and mortar, all that good stuff. The old account is now closed, and everything is up and running on the new one.

This morning, I get an email with six years of statements from my old bank in a .zip. Okay, cool!

"We texted the password for the .zip to the phone number we have for you on file."

...

Fuckwits extraordinaire.

Fabien Deshayes shared Monzo's DevEx recipe at #QConLondon 2025:
- Assemble effective teams
- Build impactful products ("Monzo Magic")
- Communicate value.

Read the @infoq recap by Matt Saunders:
https://www.infoq.com/news/2025/04/qcon-london-devex-monzo/
#DeveloperExperience #PlatformEngineering #Monzo

#monzo just published an update to their engineering principles.

plenty of good, reasonable stuff in there, but the bit on extensible systems caught my attention.

cause, yes, true, but that's a lot easier said than done!

https://monzo.com/blog/we-have-updated-our-engineering-principles

New Push Notification: Suspicious Transactions

https://fed.brid.gy/r/https://www.jvt.me/posts/2019/11/09/suspicious-transactions/

I’d like to open a #Monzo joint account, but the app demands access to my contacts. All my contacts.

I’ve read what Monzo claims to do to keep contacts secure, but I haven’t secured agreement from the thousands of people in my address book to share hashed versions of their information with Monzo all so I can just give Monzo my wife’s phone number.

It’s stupid.

I have a personal + a business bank account with #monzo (and yes, I do have a business - https://poetry.sh).

I also have some specialist accounts, like a pension, #wise, etc. happy to recommend more specifically if you want to DM me.

https://roe.dev/ama

I’ve spent over an hour on the phone w/my credit union today for what shouldn’t have been a call in the first place: adding my card to my phone for tap-to-pay. Every other card I’ve added has been a quick, automated process.

Aaaaand by the end of the call, it still wasn’t working.

I *really* want to support my local credit union, but this is unacceptable. I’ve been trialing Monzo for my pocket money; this may push me over the edge to use it for our joint account as well.

Curious about the tech journey behind building a bank?

Suhail Patel shares the lessons from #Monzo's experience: from technological choices (#Cassandra & #Kubernetes) in the early days - to how Monzo has maintained its speed of execution: https://bit.ly/3RUznN1

The #Monzo “wrapped” was not the best of the lot.

The #Monzo iOS app informed me I was running an outdated version, with a button to "go to the App Store". Pressing it opens up the Google Play page for the Android app...

I’ve added some content to my about page with reflinks to all the apps and services I’m using everyday.

#Banking:
- #Revolut: https://revolut.com/referral/?referral-code=pawelbtm!NOV2-23-AR-L2
- #Monzo: https://join.monzo.com/c/d3l9wd9
- #infakt: https://www.infakt.pl/polecam/pawelorzech
- #spendee: https://spnd.me/l1hopg

Phone service:
- #Orange #Flex: PAWELV5JH

#Email:
- #Fastmail: https://ref.fm/u26294944

#VPN:
- #Surfshark: https://surfshark.deals/yeswas

Taxi:
- #FreeNow: https://m.free-now.com/JGMc?af_siteid=357852748&deep_link_sub1=58887302&af_referrer_uid=1536928477764-6900030&af_dp=mytaxi%3A%2F%2Fde.mytaxi.passenger%2Fpromocode%3Fadd_promo_code%3D9fd4g0qy8&pid=af_app_invites&c=share_130721_fn_pa_in_0_gl_gl_-_mx_mx_co_mx_re_-_ge_-_na_-_-_-_tx Referral code: 9fd4g0qy8

Food delivery:
- #UberEats: https://ubereats.com/feed?promoCode=eats-uberpawelorzech
- #Glovo: https://glovo.go.link/?adj_t=vanu045&adjust_deeplink=glovoapp%3A%2F%2Fopen%3Flink_type%3Dmgm_promo%26c%3DDLGS9DL , code: DLGS9DL
- #Wolt: UHQZ39J

Other internet services:
- #Akiflow: https://web.akiflow.com/referral?name=UGF3ZcWC&referral=6mu9V2AT6nyosiOc
- #omg.lol: https://home.omg.lol/referred-by/pawel
- #bunnycdn: https://bunny.net?ref=1lckt4er2k
- #hetzner cloud: https://hetzner.cloud/?ref=ZR4PG826NbIO
- #NextDNS: https://nextdns.io/?from=fqxhxaet
- #reclaim.ai: https://reclaim.ai/r/s/iqxHn