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#servicedesign

1 post1 participant0 posts today
David O'Brien

While I agree with Stéphanie here, I'd argue that you can still aim for 'delightful' in enterprise UX - but what constitutes delight is different in this context.

People are delighted if you can take a complicated multi-stage process and make it easier and, above all, faster. Time is the currency in this environment.

#ServiceDesign #UX

front-end.social/@stephaniewal

Front-End SocialStef Walter (@stephaniewalter@front-end.social)Here’s the short version: 1. Enterprise UX is not consumer UX, delightful is not the priority 2. Complexity is real, don’t simplify it away 3. Politics aren’t optional, you need to learn how to navigate it. 4. Kill the bandwagon effect 5. Be visible. Be early. Be everywhere. 6. Feed people: literally and figuratively 7. Design for roles & tasks, not personas 8. UX maturity takes time, be patient
Tariq

what's the precise term that describes the phenomenon where

* a bureaucratic process doesn't work for most users

* but each individual user thinks the problem is rare and just bad luck they were affected by it

* and the organisation encourages the lie that the process mostly works

#servicedesign
UX Podcast

In this episode, we're joined by Lou Downe, author of Good Services and former director of design for the UK government.

We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?

Among the topics we touched on were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.

uxpodcast.com/335-service-lite

UX Podcast · Service literacy with Lou Downe - UX PodcastLou Downe talks to us about service design, but mainly why we perhaps aren't actually doing service design and how that could be corrected through increased service literacy.
#ux#uxpodcast#podcast
Andy Polaine

The latest episode my Power of Ten #podcast is out!

Thank you to my guests Stefan Holmlid and Johan Blomkvist for the deep conversations about #ServiceDesign and their book The Materials of Service Design that they co-wrote along with Simon Clatworthy.

You'll find it here (and in all the usual places) audioboom.com/posts/8694892-th as well as on my website here: polaine.com/power-of-ten/the-m

AudioboomThe Materials of Service DesignPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.
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FINOkoye

Right, so this is a bit of an experiment in open working...

I'm putting together a service design workshop looking at intersection of the digital divide and equitable #museum services.

I'd really appreciate some 'critical friends' to take a look at the proposed deck and workshop outline. Why not take a look at the draft and leave your thoughts: docs.google.com/presentation/d

Click on the link, sign in to request access! (or just DM me your email) 😊

#ServiceDesign#OpenDesign#GLAM
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